Frequently Asked Questions
Products & Services
What products do you offer?
We specialize in innovative wristbands, advanced printers, and cutting-edge RFID solutions designed to enhance security and efficiency across various industries.
How do RFID wristbands work?
RFID (Radio Frequency Identification) wristbands use embedded microchips that communicate wirelessly with readers. This enables seamless access control, cashless payments, and efficient data collection.
What industries can benefit from your products?
Our solutions cater to industries such as healthcare, hospitality, events, logistics, retail, and entertainment, improving security, efficiency, and customer experiences.
How do I choose the right wristband for my needs?
We offer various wristbands—disposable, silicone, fabric—with RFID technology. Based on your requirements, whether for events or long-term use, our team will help you select the right option.
Can your printers work with any wristbands?
Yes, our advanced printers are fully compatible with our wristbands, ensuring high-quality printing of barcodes, logos, and custom designs.
Orders & Payments
How do I place an order?
Browse our product selection, add items to your cart, and proceed to checkout. If you need assistance or have custom requirements, feel free to contact us.
What payment methods do you accept?
We accept major credit and debit cards, along with online payment platforms such as PayPal. For large or custom orders, flexible payment options are available.
Can I get a quote for bulk or custom orders?
Yes, we offer bulk order pricing and custom solutions. Contact us for a quote, and we'll provide the best pricing based on your needs.
Shipping & Delivery
Do you offer international shipping?
Yes, we provide international shipping. Shipping times and costs depend on your location. You can check our shipping policy for more detailed information.
How long will my order take to arrive?
Delivery times depend on the destination and shipping option selected during checkout. Once your order is placed, you’ll receive an estimated delivery time.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of purchase for products in their original, unused condition. Please note that custom or personalized items may not be eligible for return. Refer to our return policy for full details.
How do I return a product?
To return a product, contact our customer service team to initiate the process. We’ll guide you through the steps and provide a return shipping label if applicable.
Will I get a full refund for returned items?
Refunds are issued once the returned item is received and inspected. The refund amount will exclude any shipping costs unless the return is due to a defect or error on our part.
Technical Support
Do you offer technical support for RFID systems?
Yes, we provide full technical support for all our RFID solutions. Our team is available to help with setup, troubleshooting, and maintenance.
Can I get a demo or trial of your RFID solutions?
We offer product demos and trials for businesses interested in implementing our RFID solutions. Contact us to schedule a demo and discover how our technology can benefit your business.
How can I contact customer support?
You can reach our customer support team via email or phone for any inquiries or assistance. We're here to ensure a smooth experience with our products.
For any additional questions, feel free to contact us at contact@aec-int.com or call us at 800-234-5678